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Westhoughton Home Cleaning - Terms & Conditions |
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Cleaning
Terms & Conditions |
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The customer shall be deemed
to be the person whose details are completed on the online
booking form received. |
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Westhoughton Home Cleaning will endeavour to provide you with the number of
hours cleaning booked online on the time and date you have
requested. We will inform you by telephone or email if we
are unable to attend on the date/time you have requested and
will endeavour to re-arrange the booking at a mutually
convenient time/date. If we are unable to agree on a
mutually convenient time/date we will refund your full
payment. |
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If
you wish to cancel your booking, you must give Westhoughton
Home Cleaning at least 48 hours notice prior to the agreed time and
date of your clean. If you do not give the required 48 hours
notice, Westhoughton Home Cleaning will only refund you 50% of your
booking cost. Cancellation will only be accepted in writing
or by email. |
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If
you wish to change the date/time of your booking you must
give Maids of Honour at least 48 hours notice prior to the
agreed date/time of your cleaning booking. If you do not
give 48 hours notice, an additional charge of £25 will be
incurred and will be payable on the day of the re-scheduled
clean. If you fail to re-arrange the booking and
subsequently cancel we will only refund 50% of your booking
cost. Changes to your booked cleaning
must be
in writing or by email. |
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If
Westhoughton Home Cleaning arrive at your property, at the agreed
time/date of your booked cleaning and are unable to gain
access, we will wait for a maximum of 15 minutes. We will
attempt to contact you on the telephone numbers provided but
If we are still unable to gain access to the property we
reserve the right to cancel the booking and will not offer a
refund. |
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Our
cleaners will clean in your home for the full amount of
hours that you have booked. Remember though that, if more
than one cleaner is allocated, they will each be doing an
hours work. For example if you book 4 hours cleaning and
there are two cleaners, they will do two hours work each,
making up the four hours, but will only be in your house for
2 hours in total. |
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We
will only provide the number of hours cleaning that you have
paid for, with a maximum of 10 minutes over being allowed.
If you find that you have not booked enough time for us to
fully complete your home cleaning you must re-book further
time by telephoning
Westhoughton Home Cleaning on 01942 791450. As a
business we are unable to provide free unpaid work. |
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Refunds will be processed within 7 days but may take up to
two weeks to show on your credit/debit card statement. |
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If you have a
complaint that cannot be sorted out by phone please write
to:
Westhoughton Home Cleaning 150 Green Meadows, Westhoughton Bolton
BL5 2BW
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General
Terms |
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Honour Financial Ltd rents this website to
Westhoughton Home Cleaning
and
retains all intellectual property rights to the material
that appears on this web site, including graphical images and text.
Material on the web site can only be printed or downloaded for
personal use. You may not create a website in any form, from text or
images on the site, without prior written permission from Honour
Financial Ltd. No part of the site may be reproduced, transmitted or
stored in an electronic or non electronic format without the prior
written permission of Honour Financial Ltd. |
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Whilst
Westhoughton Home Cleaning
make every effort to ensure the information on
this site is kept accurate and up to date, we do not warrant that
general information and / or information regarding products and
services is either complete or accurate. Additional products and / or
services may be available. In addition products and services
published on this site may be available at lower or higher rates than
we have illustrated. Errors and omissions excluded. |
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Any personal
data relating to you will only be used by us in accordance with
current data protection legislation. We may also make use of
such data for administration purposes and future enhancing of the
website to meet your needs as well as our marketing, advertising and
promotional purposes. We will not pass your personal information to
any other companies without your consent. We will gather a certain amount of anonymous
information about users which does not personally identify you, but
which may be helpful for marketing purposes or for improving the
services we offer. For example we will track how many users visit a
certain page, and for how long, so they can measure whether the site
is effective. Generally this information is collected through
"traffic data" and may entail the use of "Cookies"
"IP addresses" or other numeric codes used to identify a computer. |
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